Corporate Training

CRM Adoption Workshop

Fix the CRM that nobody uses — or select the one your team will actually adopt.

A one-day workshop for teams struggling with CRM adoption or preparing to select a new CRM. We diagnose why CRM implementations fail, design the solution (process first, then technology), and build the adoption program that makes CRM use habitual.

1 dayFull-day (7 hours), on-site preferred. Includes CRM diagnostic, architecture template, and adoption playbook.

Who Should Attend

Operations leaders
Sales managers
Business owners
CRM administrators
Teams preparing for CRM selection or migration

What You'll Achieve

Diagnose why your current CRM isn't working (or define requirements for selection)
Design the CRM architecture — fields, pipelines, automations
Build the team adoption and training program
Create the accountability system that sustains CRM usage

Workshop Agenda

8:00 AM

CRM Diagnostic

Why CRM implementations fail — and how to make yours succeed.

9:30 AM

Process Before Technology

Design your process first. The CRM is the tool — the process is the system.

11:00 AM

CRM Architecture

Fields, pipelines, automations, integrations, and permissions designed for your business.

1:00 PM

Adoption Program Design

Training, incentives, accountability, and the change management plan.

3:00 PM

Implementation Roadmap

Build the phased rollout plan with milestones, owners, and success criteria.

What You Take Home

CRM diagnostic report
CRM architecture design document
Team adoption playbook
Phased implementation roadmap

About the Instructor

Led by Cecil Jones with CRM implementation specialists. Maximum 15 participants for hands-on depth.

Ready to Bring This Workshop to Your Team?

Every workshop begins with a free 15-minute Strategy Call to confirm fit and schedule.